SIR20216 - Certificate II in Retail Services (Cert II)
Details
| Course Code: | SIR20216 |
| Course Type: | Certificate II |
| Accreditation Type: | Nationally recognised training |
| Delivery Mode: | Face to face, online, flexible delivery |
| Delivery Location(s): | Contact REDI.E for location details |
| Course Duration: | Up to 1 year |
| Workload *: | Full-time or Part-time |
| Entry Requirements: | Contact REDI.E for more information |
| Licencing Requirements: | None |
| Equipment Required: | None |
| Work Placement: | Not compulsory but may be offered as part of course |
| Fee Options: | 1. Contact REDI.E for Fee for Service Schedule
2. Smart & Skilled ** subsidised training |
If you’ve ever pictured yourself working with customers in retail stores including specialty stores, supermarkets, department stores and quick serve restaurants, then a career in frontline retail is for you.
This course will help you learn the practical skills and knowledge you require to be able to work effectively in a range of retail environments. It will give you the confidence to work with others as a customer service assistant, as well as the skills to use retail technology and point-of-sale equipment.
After successfully completing this course and depending on the electives studied you could gain employment providing product and service advice in a retail setting. You will know how to receive and handle stock as well as how to produce and replenish store displays. Being able to work safely including when working with food and being able to identify security risks will also be part of your role. Your job as a frontline team member, customer service assistant or point-of-sale operator awaits you.
You will be required to study 12 units of competency to complete this qualification. There are 7 core units and 5 elective units.
Core Units of Competency
| Unit code |
Unit name |
| SIRXCEG001 |
Engage the customer |
| SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 |
Work effectively in a service environment |
| SIRXIND003 |
Organise personal work requirements |
| SIRXPDK001 |
Advise on products and services |
| SIRXRSK001 |
Identify and respond to security risks |
| SIRXWHS002 |
Contribute to workplace health and safety |
Electives Units of Competency
Five (5) units from the areas of learning in food safety, inventory, merchandising, product knowledge, sales, technology and working in industry must be selected as part of this qualification.
There may also be an opportunity to study 2 units from elsewhere in the Retail Training Package or any other Training Package. This will be dependent on the job outcome you seek, local industry requirements and your previous learning and industry experience.
* Workload
To find out more information on Full-time and Part-Time explanations,
click here.
** Smart & Skilled
Check your eligibility for Smart & Skilled, click here. This training is subsidised by the NSW Government.
(Available for Traineeship - VET in Schools (VETiS) delivery and/or Australian Apprenticeship pathway only)