SIT20316 - Certificate II in Hospitality (Cert II)


Course Code:SIT20316
Course Type:Certificate II
Accreditation Type:Nationally recognised training
Delivery Mode:Face to face, online, flexible delivery
Delivery Location(s):Contact REDI.E for location details
Course Duration:Up to 1 year
Workload *:Full-time or Part-time
Entry Requirements:Contact REDI.E for more information
Licencing Requirements:None
Equipment Required:Contact REDI.E for workplace uniform requirements
Work Placement:12 service periods (shifts) are required in a hospitality organisation
Fee Options:1. Contact REDI.E for Fee for Service Schedule
​2. Smart & Skilled ** subsidised training

If you’ve ever pictured yourself working with customers and colleagues in restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops, then a career in hospitality is for you.
This course covers a wide range of activities. It will help you to learn the practical skills you require and will give you the knowledge to be competent in a range of hospitality environments. By successfully completing this course, you will build your confidence to work with others, develop the knowledge and skills to work in a safe and hygienic environment and learn to use your hospitality skills effectively.
Depending on the electives you study, you could gain employment as a bar attendant, bottle shop attendant, café attendant, catering assistant, food and beverage attendant, front office assistant, gaming attendant, porter or room attendant.

You will be required to study 12 units of competency to complete this qualification.  There are 6 core units and 6 elective units.  

Core Units of Competency

Unit code Unit title
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices

Electives Units of Competency

Six (6) units from the areas of learning in accommodation services, administration, client and customer service, sales, communication and teamwork, commercial cookery and catering, computer operations and ICT management, environmental sustainability, finance, first aid, food and beverage, food safety & hygiene, gaming, inventory, kitchen operations, sales in a language other than English.

* Workload

To find out more information on Full-time and Part-Time explanations, click here.

** Smart & Skilled

Check your eligibility for  Smart & Skilled, click here. This training is subsidised by the NSW Government.
(Available for Traineeship - VET in Schools (VETiS) delivery and/or Australian Apprenticeship pathway only)