We actively measure performance against our quality objectives. We monitor progress and work towards improvements that enable each employee to do their job right the first time, every time.
Audited acquittals, financial reports and progress reports are undertaken for each service delivered.
We then measure our performance against the unique goals for each program – whether that be ensuring participants are meeting the benchmarks for attendance or following the employment outcomes model.
Our performance is also assessed by government officers who regularly visit each location and interview community, businesses and government agencies to determine the effectiveness of results.
Random records and reporting checks are also done during these visits, while the Federal Government’s online reporting tool is also used to measure performance.
Our Executive staff meet with the National Indigenous Australians Agency of the Department of the Prime Minister and Cabinet every Friday morning to discuss any issues.
To ensure the best information flows through to our funders, REDI.E has a reporting system via teleconferencing and email, that ensures the most up-to-date information is shared.
We also conduct internal staff performance appraisals, with reporting to the CEO and Board on a monthly basis, with a complete rundown on how each of the programs are travelling.